## Refund & Cancellation Policy

Subscriptions to eBioServer cloud services are billed in advance on a recurring monthly or annual schedule according to your selected plan.

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### Seamless Biometric Subscription Returns

Subscribers may cancel their automated billing cycles at any time directly through the primary organization management console dashboard interface.

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### Multi Location License Offboarding

Upon cancellation, service access across linked branch terminals continues running until the conclusion of the active paid billing timeframe.

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### Mobile First Account Termination

Terminating a corporate account closes administrative dashboard permissions and flags your cloud ledger tracking history for system data purging.

Business Optimization

## Billing Adjustments for High-Growth SMEs

All subscription fees are non-refundable once an active billing cycle has processed and cloud resources are allocated to your enterprise tenant profile.

• Paid subscription periods are non-reimbursable and we do not issue partial credits for mid-month service cancellations.
• Incorrect billing claims or account tier calculation variances must be submitted to our administrative support desk within 30 days.
• Plan downgrades directly impact maximum workforce headcount capacity tracking thresholds at the start of the next cycle window.

Hardware Automation

## Hardware Integration Deprovisioning

Fees related to dedicated endpoint setup assistance, configuration engineering, and third-party on-site technical support are entirely non-refundable.

• Physical verification terminals are subject to separate hardware manufacturing warranty coverages and vendor hardware return policies.
• Removing distributed network machine nodes from the platform does not retroactively lower your active plan tier billing costs.
• System configuration support credits expire automatically if not utilized within the scheduled enterprise onboarding phase.

Integration Stack

## Third-Party Software API Revocation

Revoking developer access keys or closing software integration environments does not trigger automatic refunds for paid infrastructure resource limits.

• Developer portal sandbox charges and high-frequency RESTful API rate upgrades operate on a non-refundable billing foundation.
• We are not responsible for service interruptions caused by breaking changes within your custom HRMS tool environments.
• Service suspension resulting from enterprise usage rule violations or endpoint abuse parameters negates refund review options.